Agenda of Economic Development & Communications Committee Meeting

Item No. 6.1

Agenda (Open Portion)

Economic Development & Communications Committee Meeting

Page 17

30/6/2022

REPORT TITLE: Business Events Tasmania Annual Funding Submission and MOU

REPORT PROVIDED BY: Manager City Economy

Director Connected City

1. Report Purpose and Community Benefit

1.1. This report has three purposes:

1.1.1. To present Business Events Tasmania’s performance during 2021-22 against collaboration activities set out in the 2021 funding submission.

1.1.2. To introduce Business Events Tasmania’s funding submission for the financial year 2022-23 (Attachment A), as presented by CEO Marnie Craig.

1.1.3. To present a new Funding Agreement (previously an MOU) to govern the relationship between the City of Hobart and Business Events Tasmania (BET) for the financial year 2022-23 (Attachment B).

2. Report Summary

2.1. The City of Hobart (the City) has supported Business Events Tasmania (BET) financially since 2009.

This support is based on the continued achievements of BET in attracting business events to Hobart. Business events delegates are the highest spending type of visitor and often visit cities during off-peak times.

2.2. BET’s activities provide far reaching benefits:

· Boost to the local economy via spending power of delegates.

· Economic activity beyond measurable metrics, including knowledge creation and exchange, as well as future investment.

· Ambassador Program increasing activity within valuable trade sectors, delivering economic benefits beyond visitation dollars.

· Added population and vibrancy in the city year round.

2.3. BET is well positioned to attract interstate business events that due to ongoing uncertainty around COVID measures internationally are looking for attractive destinations closer to home.

2.4. In the 2021-22 financial year to date, BET generated $53,344,041 of economic value for Hobart, compared to $35,006,484 generated in 2020-21

2.5. BET is seeking $114,932 in support from the City for the financial year 2022-23. This is the funding figure from 2021-22 plus the 5.1% CPI increase over the last 12 months (March 2021-March 2022).

2.6. The relationship between BET and the City has been governed by a series of MOUs. The last MOU expired in 2020 and was not renewed given the unprecedented circumstances created by the pandemic that made future planning extremely difficult. For 2022/23 the City will initiate a Funding Agreement to manage the funding relationship, reporting, activities and use/promotion of City building and resources.

2.7. BET has advised the City that its business is returning to a new but acceptable level of stability. Therefore a 12 month Funding Agreement will be issued for the 22/23 period and this timeframe will be used to develop a new benchmark for activity that can be referenced in future multi-year agreements.

3. Recommendation

That:

1. The Council resolves to provide funding of $114,932 to Business Events Tasmania which has been included in the Economic Development Budget Function of the 2022-23 Annual Plan.

2. The total funding provision be recorded in the ‘Grants, Assistance and Benefits provided’ section of the City of Hobart’s Annual Report.

3. The Council endorses the City of Hobart / Business Events Tasmania Funding Agreement 2022 – 2023.

4. Background

4.1. Business Events Tasmania (BET) is the peak organisation for the business events sector in Tasmania.

BET is a not for profit specialist bidding organisation responsible for marketing Tasmania as a business event destination.

4.2. Research conducted in 2019 for BET by Enterprise Marketing and Research Services (EMRS) found the average daily spend per delegate whilst attending a conference in Tasmania to be $672 (three times that of a leisure traveller). These visitors also stay longer (6.1 nights on average) and 55 per cent of them intend to return to Tasmania for leisure in the next three years.

4.3. The City has supported BET for over a decade. Since 2015-16, increases in funding have been in line with CPI only.

Summary of Financial Support for Business Events Tasmania
2009-10	$60,000
2010-11	$65,000
2011-12	$80,000
2012-13	$90,000
2013-14	$90,000
2014-15	$92,500
2015-16	$93,300 plus $6,700 for feasibility study
2016-17	$100,000
2017-18	$102,300
2018-19	$104,200
2019-20	$105,555
2020-21	$53,728
2021-22	$109,355
2022-23	$114,932 (requested)

4.3.1. BET’s main performance indicator set by the City is ‘bid wins in Hobart’ (listed in the table below from 2017-2022). Note that the ‘number of BET wins (target)’ refers to the number of bids won in any given financial year, to be delivered in the future. Bid wins and the staging of a conference / event taking place in the same year is rare (although happening more as a result of the uncertainty created by COVID).

Financial Year	City Funding	Number of BET Bid Wins (target)	Actual Bids Won	Delegates	Estimated Economic Impact
2017-2018	$102,300	70	76	18,471	$39,519,601
2018-19	$104,200	72	80	16,061	$39,422,802
2019-20	$105,555	74	80	16,725	$43,486,010
2020-21	$53,728	No target	50	12,321	$35,006,484
2021-22	$109,355	74	81	17,008	$53,344,041
2022-23	$114,932 (requested)	74	TBC	TBC	TBC

Achievements in 2021-22

4.4. The City and BET worked together to develop agreed collaboration activities for the 2021-22 financial year, many of which are derived from the MOU 2017-20. The following sets out BET’s achievements over the last 12 months against these activities.

4.4.1. Aim to secure 74 bids for events in the city.

A key performance indicator for BET is to win business events to Tasmania. In 2021-22 BET secured a total of 81 Bid Wins in Hobart, exceeding the KPI around 9.5%.

It should be noted that BET ‘bid won’ data only includes bids directly placed and won by BET. The activities carried out by BET in promoting Hobart as a business event destination also delivers business directly to the venues and the city. Collaborate on bids where appropriate.

BET is currently planning a bid for a high potential business to business event for buyers and sellers of education and related products. Both teams are working together to understand how the City might support this.

4.4.2. Build relationships between BET and City officers / elected members.

BET and City officers regularly communicate about upcoming business events and BET activities. Officers and elected members are invited to BET events.

4.4.3. Collaborate on social media opportunities.

Due to the City’s continued resourcing constraints in this area, opportunities have not been maximised. The City has recently recruited a Manager Strategic Communications and Marketing. A meeting has already been to discuss how collaboration can more effectively take place. The City is currently considering how best to use its existing Facebook platform in conjunction with our Passport to Hobart EDM to push out additional content that alerts local businesses to upcoming conferences and provides opportunity to ‘tool up’ for incoming delegates.

4.4.4. Create appropriate marketing collateral for the City’s venues.

BET staff worked with Council officers to ensure the latest imagery and branding is included in BET’s new digital platforms.

CoH venues have been included in the soon to be launched digital bidding tool. The new digital tool and web platform will transform the way BET presents CoH venues to conference organisers and decision makers as part of our Tasmanian bids. This new way of bidding has been informed by a comprehensive piece of work undertaken by BET to increase our understanding of our customer needs, as well as feedback from our member partners.

4.4.5. Promote sustainable practices in line with the City’s priorities to conference organisers.

4.4.6. BET staff proactively recommend sustainability themes to clients. The Professional Conference Organisers Association (PCOA) conference which was postponed due to COVID but now set to take place in December (for which BET is a Destination Partner for) carries the theme “A Breath of Fresh Air” where key learnings will focus on sustainability. Closer to the time, we will be in contact with the Lord Mayors office with an invitation for them to present to the delegates.

4.4.7. Identify and bid on business events that align to areas of key focus for the City’s economic development unit (green and renewable energy, heath care and social assistance, information and technology and science.

During 21/22 FY, BET bid on 15 business events that link back to key focus areas for the City. These bids equate to 21,297 delegates and $64m in economic value

4.4.8. Consider how the City’s Tasmanian Travel and Information Centre (TTIC) can contribute to incentivising and supporting conference and event bids.

BET promote the services of the TTIC through the BET website. This is where conference and event organisers have the ability to add the TTIC to be included in a digital request for quote (from BET staff), or to contact the TTIC directly for bookings and enquiries.

4.4.9. Promote the TTIC to BET clients as a preferred booking agent for pre and post business event touring, accommodation requirements and experiences.

Over the last 12 months, BET staff have worked closely with CoH officers to ensure that BET’s promotion of the TTIC aligns with Centre messaging and business goals. This has resulted in a suite of marketing and PR assets that BET provides to conference organisers for use on their conference website, through conference EDM and social activity. Assets promote the TTIC to conference delegates all bookings required for their conference trip to Hobart.

On a case-by-case basis, BET staff work with TTIC staff to promote TTIC services directly to event planners. This may include creation of bespoke itineraries and booking service for significant conferences.

4.4.10. Encourage the TTIC use of the forward calendar to maximise business opportunities arising from confirmed business events being held in Hobart.

BET staff have met with TTIC representatives to educate them on how to best use the calendar including how and when we recommend contacting the event planners of confirmed business events for the City.

Other Achievements

4.5. Strategic Bids

In 2021-2022, a number of business events aligning to key areas of science, medical research, planning and property were secured into Hobart. These conferences are expected to attract approx. 4,750 delegates and over $16 million into the Tasmanian economy.

Strategic Bid Wins for Hobart 2021-2022

Event Name	Meeting Start	Delegates	Value
International Temperate Reefs Symposium 2023	8/01/2023	250	$945,000.00
International Seaweed Triennial Symposium 2023	19/02/2023	700	$3,175,200.00
International Fisheries Observer and Monitoring Conference 2023	6/03/2023	250	$945,000.00
Planning Institute of Australia National Congress 2022	18/05/2022	500	$1,101,000.00
Property Council of Australia Congress 2022	26/03/2022	700	$2,569,000.00
Australia-China Youth Dialogue 2022	6/05/2022	80	$267,840.00
Australian Rheumatology Association Annual Scientific Meeting 2023	4/05/2023	650	$2,948,400.00
Australian and New Zealand Association of Neurologists Annual Scientific Meeting 2023	15/05/2023	600	$2,268,000.00
Australasian Society of Aerospace Medicine Conference 2023	15/09/2023	220	$665,280.00
Progress in MS Research Scientific Conference 2022	3/04/2022	150	$440,400.00
Royal Australian College of General Practitioners Practice Owners National Conference 2022	14/05/2022	530	$778,040.00
Inaugural Defence Skilling Summit 2023	8/11/2022	120	$176,160.00

COVID-19

4.6. Some of the last industries to start any kind of recovery were those directly catering to visitors (due to border closures). Despite the optimism surrounding the re-opening of the Tasmanian border on 15 December 2021, many of these businesses continued to suffer, just in different ways. Staff shortages were created by exposure to COVID-19 and it was observed in some cases that newly acquired local custom stayed away for fear of contracting the virus. Given this situation, it remains important for the City of Hobart to support organisations that serve to attract visitation to Tasmania.

Memorandum of Understanding (MOU)

4.7. The relationship between BET and the City has historically been governed by an MOU. The third MOU ran from 2017-2020 but was not renewed given the unprecedented scenarios created by COVID-19. Businesses were operating on an hour-by-hour basis which made the development of a meaningful MOU covering a three year period unfeasible. BET and the City instead developed a one year collaboration plan for 2021-22 period which ended in March 2022.

Annual Funding Submission 2022-23

4.8. BET has provided its Annual Funding Submission for the 2022-23 financial year (Attachment A). This document outlines BET’s:

· Performance for the 2021-22 financial year.

· Strategy and targets for the 2021-22 financial year.

· Events secured and in the pipeline for 2022 and beyond.

4.9. BET is requesting funding for the financial year 2022-23 of $114,932 which is the funding level from 2021-22 plus the CPI increase from March to March 2021-22.

Collaborative Activities 2022-23

4.10. As per the Funding Agreement 2022-23, the collaborative activities for this financial year are:

· Secure at least 10 strategically important conferences linking to topics or research, aligned to strategically important Council interest areas. These include but are not limited to International Education; Science, Tourism, Retail, Maritime, Antarctic or investment attraction, community and care services, and planning sectors.

· Confirm at least 10 instances of the Council’s Tasmanian Travel and Information Centre being promoted to support tours or conference bookings by BET

· Confirm at least 10 instances of TTIC being promoted as a preferred booking agent to conference organisers by BET

· Provide 11 Monthly updates to council in a form agreed by both parties on possible collaborative marketing opportunities and business events bookings that can be shared with and for the benefit of the local Hobart Business Community

5. Proposal and Implementation

5.1. Should the Council support the recommendations in this report, arrangements will be made to provide the allocated funding for the financial year 2022-23 from the Economic Development Function.

6. Strategic Planning and Policy Considerations

6.1. The Council endorsed ‘Hobart: A community vision for our island capital’ sets out what our community want Hobart to be in the future. Continuing support for BET is in line with the following elements of the vision:

2.2.9 We welcome visitors, and we strike a balance between meeting the needs of tourists and the needs of our communities.

4.1.1 We are a city of thriving, diverse sectors that foster a culture of welcome and value unique and transferable skills.

4.1.2 We excel in niche industries and expertise and quality work.

4.3.8 We promote Hobart as a perfect environment for remote workers, sole traders and niche small business.

4.4.1 We enable clever and resourceful people to find each other and collaborate.

6.2. Continued financial support for BET meets a number of Strategic Directions, as outlined in the City of Hobart Capital City Strategic Plan 2019-29.

1.1 Partnerships with Government, the education sector and business create city growth.

1.2 Strong national and international relationships.

1.3 An enriched visitor experience.

1.4 Economic value to local businesses

7. Financial Implications

7.1. Funding Source and Impact on Current Year Operating Result

7.1.1. BET is seeking funding of $ 114,932 for the financial year 2022-23. This has been budgeted for in the 2022-23 Economic Development Function. This is the 2021-22 funding figure, plus the CPI increase from March 2021 to March 2022.

7.2. Impact on Future Years’ Financial Result

7.2.1. None

7.3. Asset Related Implications

7.3.1. None

8. Legal, Risk and Legislative Considerations

8.1. The nature of the relationship between the City and BET is one of mutual understanding and collaboration based on a successful relationship that has spanned thirteen years.

8.2. The relationship is governed by a collaboratively developed MOU (2022-25) that is non-legally binding.

9. Environmental Considerations

9.1. BET runs a fully digitalised marketing and PR collateral and activities. This includes a more interactive online version of BET’s Planners’ Guide.

9.2. BET no longer has delegate satchels available for conference organisers and recommend organisers move to more sustainable practices.

9.3. Utilising strong lines of communications and relationships with event organisers and accommodation providers, BET actively encourages sustainability practices with marked success, including information provided by staff in the City of Hobart’s Parks and City Amenity Unit on practical things that can be done to achieve more sustainable outcomes.

10. Marketing and Media

10.1. The City of Hobart is exploring with Business Events Tasmania more opportunities for the Lord Mayor and CEO to open key business events. This would provide an opportunity for promotion of key messages about the City, as well as the Council brand. A clause has been added to the Funding Agreement setting out the need to consider requests from the Lord Mayor, Deputy Lord Mayor and the CEO to attend and speak/open key business events of strategic importance to the City. However, it is noted this requirement cannot be easily passed on to third parties via BET to conference organisers therefore any requirement is positioned as optional for 2022-23. The City Economy Unit will activity advocate these opportunities.

10.2. As noted previously, work is under way to ascertain a more strategic and responsive media and communications approach to alert businesses to opportunities arising from business events and conferences, but also to promote the City to delegates as a future destination. Promotional work will be done in conjunction with Brand Tasmania; Tourism Tasmania and Destinations Southern Tasmania.

11. Community and Stakeholder Engagement

11.1. Throughout the majority of 21/22 FY, the impacts of COVID-19 continued to put on hold bidding for large association and international association conferences. It is these conferences where collaboration on bids is imperative. In April, CoH supported a bid in collaboration with the Department of Education, Study Tasmania, UTAS and BET in an effort to secure the International Consultants for Education and Fairs' Asia Pacific Australia New Zealand Agent Workshop in 2023.

11.2. In addition to the above consultations, several areas within Council have been engaged including the Manager – Welcome Hub regarding the role of the TTIC.

12. Delegation

12.1. This matter is one for the Council.

As signatory to this report, I certify that, pursuant to Section 55(1) of the Local Government Act 1993, I hold no interest, as referred to in Section 49 of the Local Government Act 1993, in matters contained in this report.

Nick Andrew

Manager City Economy

Jacqui Allen

Director Connected City

Date: 23 June 2022

File Reference: F22/41466

Attachment a: BET Annual Activity Report 2021-22 ⇩

Attachment b: Funding Agreement 2022-2023 CoH and BET - Final Unsigned ⇩

Item No. 6.2

Agenda (Open Portion)

Economic Development & Communications Committee Meeting

Page 47

30/6/2022

REPORT TITLE: World Cities Summit

REPORT PROVIDED BY: Chief Executive Officer

1. Report Purpose and Community Benefit

1.1. The purpose of this report is to request the approval of the Council for the Chief Executive Officer and Director Connected City to participate in the World Cities Summit in Singapore from 31 July to 3 August 2022 as well as other meetings to support trade, investment and international education objectives.

2. Report Summary

2.1. The World Cities Summit is being held from 31 July to 3 August 2022 in Singapore.

2.2. The theme of this year’s Summit is ‘Liveable and Sustainable Cities: Emerging Stronger’.

2.3. The 8^th edition of the Summit is a 4-day event and is the first full-scale conference since 2018.

2.4. Key events include the Lee Kuan Yew World City Prize Lecture and Forum, Award Ceremony and Banquet, World Cities Summit Mayors Forum, World Cities Summit Young Leaders Symposium and an expo.

2.5. In addition to the Summit, meetings are being arranged to support trade, investment and international education objectives, Singapore Airlines (pending advice from Tourism Tasmania), Urban Redevelopment Authority and other Trade and International Education contacts in consultation with the Department of State Growth.

3. Recommendation

That the Council approve the attendance of the Chief Executive Officer and the Director Connected City at the World Cities Summit in Singapore from 31 July to 3 August 2022.

4. Background

4.1. The World Cities Summit is being held from 31 July to 3 August 2022 in Singapore.

4.2. The theme of this year’s Summit is ‘Liveable and Sustainable Cities: Emerging Stronger’.

4.2.1. This theme conveys the need for cities to remain lovable, sustainable and more resilient in times of prolonged and unpredictable disruptions that include pandemics and climate change.

4.3. The Summit is a convening point for global mayor, business leaders and knowledge experts to exchange and co-create solutions for liveable and sustainable cities and will engage cities, businesses and experts at the highest levels to discuss how cities can emerge stronger through prolonged and unpredictable disruptions.

4.3.1. Since its inauguration in 2008, the World Cities Summit has been attended by over 250 global cities and supported leaders from government, business, international organisations and academia.

4.4. The 8^th edition of the Summit is a 4-day event comprising the main conference which includes plenaries and other key events such as the Lee Kuan Yew World City Prize Lecture and Forum, Award Ceremony and Banquet, World Cities Summit Mayors Forum, World Cities Summit Young Leaders Symposium and an expo.

4.4.1. This edition will be the first full-scale conference since 2018.

4.5. Key programme components include the following:

World Cities Summit Plenary – Liveable and Sustainable Cities: Emerging Stronger
The ongoing pandemic crises triggered by climate change and digital disruptions have intensified both the challenges and opportunities for creating more liveable and sustainable cities. In this plenary, global leaders share their visions and strategies for how our cities can emerge stronger. This session includes a World Cities Summit 2022 Opening Address, a high level panel discussion, audience Q&A and Special Addresses.

World Cities Summit Plenary – Liveable and Sustinable Cities: Combating the Climate Crisis
Cities are at the heart of the climate crisis. They generate over 70% of global greenhouse gas emissions and are especially vulnerable to climate risks, but also home to the innovations and resources needed to address the climate crisis. How can cities be better and faster for the future of our planet? This session incudes a panel discussion followed by an audience Q&A and a closing keynote.

Lee Kuan Yew World City Prize Lecture and Forum
Delivered by the Lee Kuan Yew World City Prize Laureate, the Prize Lecture celebrates the Laureate’s achievements in the creation of liveable, vibrant and sustainable urban communities with a high quality of life. The Prize Forum features the Special Mention cities who will share their urban development experiences, highlighting their unique contexts, challenges faced and urban solutions deployed.

World Cities Summit Tracks
World Cities Summit Tracks are thematic sessions that involve keynote addresses, panel discussions and audience Q&A and include the following sessions:

Sustainable Financing of Cities: A New Normal
Sustainable financing of cities calls for an integrated and systemic approach to how urban projects are funded. This requires us to holistically consider pertinent, interlinked issues including resilience and climate change beyond the technicalities of infrastructure financing. This track shares insights from the ecosystem of stakeholders including city leaders, developers, financiers and international organisations.

How Can Partnerships Transform the Development of Cities?
Cities are increasingly divided along social and economic lines. The spatial separation of different groups threatens cohesion and even growth. How can collaborations between urban planners and the real estate industry better address this? This track seeks synergies across the value chain, harnessing all of society approached to build better cities for people.

Smart Cities Priorities: What’s Next?
COVID-19 is an opportunity to reinvent cities. The pandemic has accelerated digitalisation and strengthened the case for smart cities but it has also surfaced concerns ranging from data security to digital inclusion. How will our smart city priorities changes as we prepare for the next disruption?

Cities Facing Extremes: How Do We Adapt?
50-degree Celsius heat waves, 1-in-100 year storms and prolonged droughts are just some of the extreme events projected to impact cities more frequently as the world heats up. Understanding the interplay of disruptions in our cities is key to adapting for greater resilience. How can cities do this?

What Does the Future Hold for Cities?
Before COVID-19, cities were widely acknowledged as engines of growth and innovation with increasing influence on the global stage. How has COVID-19 impacted the liveability and the future of cities?

4.6. This year will also see the inaugural in-person World Cities Summit Smart Cities Workshop.

4.7. Through the plenaries and tracks of the main conference, delegates will engage with the theme on how cities can emerge stronger from contemporary disruptions.

4.8. Mayors and city leaders in attendance will include the Lord Mayor of Melbourne, the CEO of the City of Perth, the Mayor of Townsville, the Mayor of Christchurch.

4.9. The Council of Capital City Lord Mayors (CCCLM) has advised that they will make contact with other capital cities to confirm other attendees in addition to the Lord Mayor of Melbourne and CEO of the City of Perth.

4.9.1. The CCCLM has advised that it would be prepared to arrange of meeting with Austrade on international education.

4.10. In addition to the planned components of the World Cities Summit and arrangements being explored by CCCLM, the Council will also use this opportunity to meet with Singapore Airlines (pending advice from Tourism Tasmania), Urban Redevelopment Authority and other Trade and International Education contacts.

4.11. A meeting with the Australian High Commissioner to Singapore has been arranged for 3 August.

4.11.1. The Australian High Commissioner to Singapore is former Tasmanian Premier, Will Hodgman.

5. Proposal and Implementation

5.1. The Council approve the attendance of the Chief Executive Officer and Director Connected City at the World Cities Summit.

6. Strategic Planning and Policy Considerations

6.1. The objectives of the World Cities Summit are consistent with the Capital City Strategic Plan, namely:

4.1.2 – Attract investment that supports businesses and communities to flourish in ways consistent with the community vision.

4.2.2 – Promote Hobart as an innovative hub for remote workers, sole traders and niche small businesses.

4.3.7 – Support the City’s existing international relationships and respond to new opportunities in line with the community vision.

4.4.2 – Support and engage with new and emerging entrepreneurs.

4.5.1 – Understand and response to the strategic context of the Hobart economy at regional, state, national and international levels.

6.2. They also align with the Council approved Strategic Priorities which includes the following actions:

Drive economic growth and resilience by preparing and implementing a new Economic Development Strategy, focusing support on existing and emerging industry sectors.

Prepare country specific strategies to drive inbound investment leveraging Hobart’s natural amenity and builds on its position as a vibrant, liveable and connected global city.

7. Financial Implications

7.1. Funding Source and Impact on Current Year Operating Result

7.1.1. The anticipated costs for travel, accommodation and registration per person to attend the World Cities Summit are as follows:

· Economy flight costs range from $1,500 to $2,000 return.

· Accommodation costs range from $1,500 to $2,000 per person for five nights.

· Registration to attend the Plenary and Track Sessions, Expo and Site Visits is approximately $2,600 per person.

7.1.2. Costs associated with attendance at the World Cities Summit for the Chief Executive Officer and Director Connected City will be attributed to the respective budget functions of the Office of the Chief Executive Officer and Connected City Division.

7.2. Impact on Future Years’ Financial Result

7.2.1. Not applicable.

7.3. Asset Related Implications

7.3.1. Not applicable.

8. Legal, Risk and Legislative Considerations

8.1. None arise from the writing of this report.

9. Marketing and Media

9.1. There are opportunities to promote the attendance of the Chief Executive Officer and Director Connected City at the World Cities Summit as well as any other meetings that are arranged.

10. Delegation

10.1. This matter is delegated to the Council.

Kelly Grigsby

Chief Executive Officer

Date: 24 June 2022

File Reference: F22/55553

People	We care about people – our community, our customers and colleagues.
Teamwork	We collaborate both within the organisation and with external stakeholders drawing on skills and expertise for the benefit of our community.
Focus and Direction	We have clear goals and plans to achieve sustainable social, environmental and economic outcomes for the Hobart community.
Creativity and Innovation	We embrace new approaches and continuously improve to achieve better outcomes for our community.
Accountability	We are transparent, work to high ethical and professional standards and are accountable for delivering outcomes for our community.